Check the PDF itself
Open the PDF in Files and make sure you can select its text. Scanned pages may need OCR before Action can identify scenes and characters.
Action! app support
What can we help with?
Tell us what happened, which iPhone or iPad you are using and the version of Action shown in Settings. If a script is involved, please do not email confidential material unless we ask for it.
Before you write
Three quick checks
These solve the most common problems without risking your script or rehearsal progress.
Check sound and microphone access
Raise the media volume, disconnect any unexpected Bluetooth device and check Action's microphone permission in iOS Settings.
Restore on the same Apple Account
Make sure the device uses the Apple Account that bought the subscription, then use Restore Purchases in Action.
Still stuck?
Send us the useful details
Include the steps you took, what you expected, what appeared instead and a screenshot of any error. We will use that to get to the cause more quickly.
Contact support